We're terribly sorry that you have received the wrong item. If you can please contact our customer care team with your order number, they will happily send you the correct item with a prepaid postage label to return the incorrect item.
We're terribly sorry if you have received a faulty garment. All of our items are individually quality-checked, however, if you have received a product with a manufacturing fault, please send it back to our customer care team for assessment. Once we have reviewed the item we will happily offer a replacement, repair or refund depending on your preference.
If you have received your order but an item is missing, please double check that the item is not on pre-order. To do this you simply need to check the description of the item on our website. If it is not a pre-order item please call our customer care team and they will organise an immediate dispatch of your item.
All items are to be returned to the following address:
Driftwood Boutique & Décor, Shop 4, 22-26 James Street, YEPPOON, QLD, 4703 Australia
Please note it can take up to two weeks from the date you post your items for your refund/exchange to be processed.
If you have purchased your item at full price and have returned the product within 14 days of receipt of purchase, you are eligible for a full refund. Unfortunately, all sales are final for sale products, products purchased with a store credit or gift card and exchanges. If your item has a manufacturing fault we will offer a refund after the fault has been assessed.
If it has been outside the advised shipping time-frame, please double check the tracking information sent to your email address. If the parcel is still in transit it means it is still on its way to you but may have been diverted which, unfortunately, can happen at times. If the information indicates that the parcel has been delivered, please visit your local Australia Post shop with your tracking number and a form of identification in hand to lodge an inquiry.
If you have not received a shipping notification please double check that the item is not on pre-order. To do this you simply need to check the description of the item on our website. If it is not on pre-order please call our customer care team and be ready to quote your order number.
Yes we offer international shipping. The postage costs are different for each country. If you live in New Zealand, we offer standard delivery at a flat rate of AUD $15 with full tracking. To the USA and Canada we offer standard delivery at a flat rate of AUD $20 with full tracking. To the UK we offer standard delivery at a flat rate of AUD $25 with full tracking. For all other countries your postage costs will be calculated at the checkout.
If you have received a gift card or store credit, there will be a code attached to your email that will look something like '836c9feee9cf99de'. All you need to do is use this code when you are at the checkout. You will be asked if you have a gift card to use and then you will simply copy the code across into that spot. The gift card/store credit will then be deducted off your total.
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